FNB doesn't care about their client during Lockdown...

We have a bond with FNB, My sister app**** for Covid19 Relief last month’s February and still today not approved and she app**** on their fnb APP she even sent the letters from her employee to fnb finance/dept department but still no answer or solution. And they keep calling/smses us and say we see you missed your FNB installments. And I feel regret why I took home loan with FNB, our account before lockdown was in order. Now my sister she has stress and fnb not taking care of their customer we wish to switch our loan if it was necessary. This problem its disturbing and we’ve been with FNB for the past years and this is how they repay US.