HM
Hope M
1 reviews | Active since May 2016
09 Nov 2018, 19:33
FNB doesn't care about service
I have been requesting FNB to downgrade me from Private to Premier for over 3 weeks now... It seems no one is cares to help me. Yesterday I received a mail from a Kulani Masimbe who introduced him/herself as my private banker and welcomed me to the suite, also sent the full value proposition. I immediately responded to the mail with a request to downgrade, I never received any response.
I then decided to call the help desk or premier suite as they call it... I was informed my case to downgrade has been allocated to a Bubele manqamane, but he was too busy to attend to me, however he would give me a call before close of business today(9.10.18) He never did. I'm still stuck with a black card I don't like.
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Nov 2018, 08:49Good day Hope Munzhedzi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply10 Nov 2018, 08:49
Official
Good day Hope Munzhedzi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)