FNB doesn't care about its customers

Some thousands of rands has and is been tapped from my cancelled FNB card at various toll gates,every week I get about 3-4 transactions ranging from R40-R198. I had to cancel my active card as I was confused only to realize that these transactions are happening on a card that was reported last year if no in January. I was assured that they have "hotlisted" the card and there wont be possible transactions anymore. THE LIES till this day I still get these batch of transactions.

This matter is not treated as a priority and am really tired of their so called ***** department with their not ending investigations. I'd hate to close all of my accounts but I do not have a choice but to. Adding to that I will be taking further steps against the bank for negligence as it seems the reported card was not delinked from my account.