FNB Doesn't Care About It's Customers
I reported a ********** transaction on my debit card immediately after receiving a message from Incontact on 13 November 2019. FNB debit ***** has yet to give me any feedback and whenever I try to call I cannot get through to the call center even after waiting for 33 minutes! The ********** transaction was not a large amount however as a result of the manner in which FNB has FAILED to handle this situation I will be moving my business to a different bank.
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Replies (1)'s updateReviewer Update
23 Jul 2020, 12:31Seven months later, this has still not been resolved. Please assist.
I don't swipe with my business account much and thus only app**** for a new Business Cheque card last month after I shut it down for the ********** transactions. Today I receive 2x Petrol Cards today, no Cheque Card. I ordered a 1x Cheque card on my FNB online banking, where is the Cheque card and what must I do with these 2x petrol cards? Also how much am I being charged for these two cards I didn't order?
I don't swipe with my business account much and thus only app**** for a new Business Cheque card last month after I shut it down for the ********** transactions. Today I receive 2x Petrol Cards today, no Cheque Card. I ordered a 1x Cheque card on my FNB online banking, where is the Cheque card and what must I do with these 2x petrol cards? Also how much am I being charged for these two cards I didn't order?
's update23 Jul 2020, 12:31
Reviewer Update
Seven months later, this has still not been resolved. Please assist.
I don't swipe with my business account much and thus only app**** for a new Business Cheque card last month after I shut it down for the ********** transactions. Today I receive 2x Petrol Cards today, no Cheque Card. I ordered a 1x Cheque card on my FNB online banking, where is the Cheque card and what must I do with these 2x petrol cards? Also how much am I being charged for these two cards I didn't order?
I don't swipe with my business account much and thus only app**** for a new Business Cheque card last month after I shut it down for the ********** transactions. Today I receive 2x Petrol Cards today, no Cheque Card. I ordered a 1x Cheque card on my FNB online banking, where is the Cheque card and what must I do with these 2x petrol cards? Also how much am I being charged for these two cards I didn't order?