1 reviews | Active since Feb 2019
FNB doesn't care
After writing my review, FNB was quick to send me responses that my review will be dealt with as soon as possible. This resulted in a Consultant calling me a day after. This was a call that showed me that FNB still.doesnt care as they sent me a person who can make system changes but can only do notes which frustrated me even more and gave me a sense that I am not taken seriously. How can you send someone who cant implement changes and expect results or any positive results. Instead of a team leader or anyone in management who can make the change, I get an email from a team leader by the name of Evageleen Damon's who I told the consultant that she should be the one who calls me. All Evangeleen did is send an email to call. I specifically told the consultant how **** your customer care is as when we call you from the branch, one we must wait a minimum of 30 minutes for a call to be answered and after that you come across someone who woke up on the wrong side of bed and doesnt care. How does one become motivated and believe that one will recieve equally service?? This is unacceptable and disrespectful on so many levels...I need a team leader or someone who has authority to make changes on my account not someone who will escalate my matter.
Today I finally recieved a call from Team leader Evangelin Damon. Bottom line, she is just as awful as the consultants that are in her team/department. She did mention things and questions that were supposed to have been discussed with me but weren't for a whole 6 months ( shameful and disgusting ). She went on raiding me abou settling my account instead of hearing me out. I explained to her that I am in collections myself and and want a resolution to the current situation. Instead of using the window I gave her to meet me on that level, she further went on to demand a payment despite her refusing to answer my questions on procedures and made herself look like she got the job not on merit but something else. Her lack of empathy, etiquette, patience and ability to treat my situation in its individualism explains why her consultants are assholes to customers. She went on to admit that she needs to train them further but refused to take responsibility for her department's short comings which says a lot about how FNB runs their business which is pathetic and without care even for it's own slogan it shoves down our necks..I told her numerous times that as a service provider and first point for our customers, I'm not running away or trying to get out of payment for my loan but that didn't resonate with her. After being charged 60% interest for this loan which is a total ******* and plain ****** from the bank where my salary goes in,I am furious and distraught with FNB. The next person to call me should not be from those assholes of collections but a manager from Customer retention/ support who will help me through this.....
Today I finally recieved a call from Team leader Evangelin Damon. Bottom line, she is just as awful as the consultants that are in her team/department. She did mention things and questions that were supposed to have been discussed with me but weren't for a whole 6 months ( shameful and disgusting ). She went on raiding me abou settling my account instead of hearing me out. I explained to her that I am in collections myself and and want a resolution to the current situation. Instead of using the window I gave her to meet me on that level, she further went on to demand a payment despite her refusing to answer my questions on procedures and made herself look like she got the job not on merit but something else. Her lack of empathy, etiquette, patience and ability to treat my situation in its individualism explains why her consultants are assholes to customers. She went on to admit that she needs to train them further but refused to take responsibility for her department's short comings which says a lot about how FNB runs their business which is pathetic and without care even for it's own slogan it shoves down our necks..I told her numerous times that as a service provider and first point for our customers, I'm not running away or trying to get out of payment for my loan but that didn't resonate with her. After being charged 60% interest for this loan which is a total ******* and plain ****** from the bank where my salary goes in,I am furious and distraught with FNB. The next person to call me should not be from those assholes of collections but a manager from Customer retention/ support who will help me through this.....