FNB doesnt CARE

I have a bank account with FNB . Recently the company I worked for had to lay off staff, I informed FNB of my status and went to have my account downgraded from a cheque account to a savings account. I then app**** for UIF. As soon as the UIF money was paid into my account FNB grabbed it because I had an outstanding loan. I contacted the loans department to ask them to reverse the deduction and give me an option to pay a reduced amount but I was told that they are not allowed to. That was two months ago.

I then received a call from FNB loans department. They wanted me to pay my installment for this month. I explained to them again that I am unemployed and collecting UIF. The consultant then said that FNB would not deduct any installments this month but would instead only deduct a portion of the arrears which I owe.

Unfortunately for me as soon as my UIF money for this month was paid into my account FNB deducted the whole installment once again. I tried to call them but was kept on hold for two hours trying to get through to a consultant. I eventually gave up and sent an email to FNB asking them to honour the arrangement I made with their consultant. That was five days ago. I still haven't had a response.

It seems that FNB only cares about their bottom line and I would recommend to anybody looking to open an account there to rather go somewhere else because this bank doesn't care about you when you are in need.

Regards ***hrie Daniels