FNB doesn't care!

I have a businesses account with FNB, I've been trying to get a credit card machine for 5 weeks, not once have they corresponded with me so I have had to deal with their call centre which is an absolute nightmare....I call every day and am never on the line for less than 30 mins....to speak to this call centre which is the same as speaking to nobody costs me a fortune in airtime. I asked to speak to a manager today, at first I was denied then I was put on hold, after 26 min of waiting I put the phone down. I have even written an email to FNB Cares and have yet to get a response...that's how much they care. My biggest regret is ever opening my business account with this bank.