FNB doesn't fail to dissapoint

<p>Hi there</p> <p> </p> <p>My daughter has now struggled over a month to get fnb to deliver a new handset for my sons faulty one. We have to buy extra data. Spend money on airtime tobphone and follow up and fnb could not be worried. Fnb guru is blaming fnb sayingnit has not been approved. It has been approved on 8 Nov. Fnb blames the courier company and when asked for thw waybil/tracking number the story gwta changed to that there is no stock. Innthe meantime fnb doesnt fail to take the monthly premium?</p> <p> </p> <p>Pleaae can the handset be delivered and could we be refunded for the extra data we need to buy. Then phone can't connect to any wifi and is costing more money .</p> <p> </p> <p> </p>