JP
Joy P
1 reviews | Active since Dec 2012
03 Feb 2015, 05:15
FNB DOESN'T CARE FOR ITS CUSTOMERS
The manner in which you treat your customers is regrettable and shocking. Last month, I submitted a form to prevent Momentum Health from debiting my account due to a dispute with the company, but FNB has gone ahead and allowed a debit on my account despite my request as their customer. My form clearly stipulated that Momentum Health has no right to debit my account, but FNB has ignored my plea. Is this how your treat customers? I'm definitely moving my account elsewhere with immediate effect. BAD CUSTOMER SERVICE BANK with a Premier Banker that has never been available even once to assist me!!!!!
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
03 Feb 2015, 08:49Hello joymandisa@,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616354.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616354.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply03 Feb 2015, 08:49
Official
Hello joymandisa@,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616354.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616354.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
