SS
Simele S

1 reviews | Active since Mar 2011

15 Dec 2016, 11:14

FNB doesn't care about their customers

<p>When you read about the bad service that people get from FNB, dont take it lightly, its horrible. I wrote a complaint about the high charges I encountered while out the country. The only response I got from FNB was a complaint reference number through the phone and a call from the Premier Suite to try deal with the issue. I couldnt talk at the time and I asked her to call me back in 10 minutes, she said she couldnt and would call me on the next Monday. That was the last time I heard from FNB. Not even an attempt to make contact or anything of the sort. Im disgusted by this service.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2016, 15:15
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)