FNB doesn't care about students
<p>FNB blocked my account due to not providing them with proof of address.</p> <p> </p> <p>I received a sms saying I could upload it online. This wasn't true and I had to go into a branch. </p> <p> </p> <p>I am a full time student and have class from 8-5 everyday at UCT however this did not bother them. I also don't have a car and since they blocked my account I couldn't even get airtime. </p> <p>I had to borrow money to buy airtime in order to contact the bank which was also a waste of time. </p> <p> </p> <p>I have now had to miss class twice, borrow money to get to your branches and after a week my card is finally unblocked. I get R250 per week for food money which I had to use in order to access my bank account. </p> <p> </p> <p>I cannot wait to no longer do business with FNB if this is how you treat students. </p>
Good day Bianca,
Thank you for taking our call earlier today in relation to the previously logged complaint.
We appreciate your feedback as a valued client since we can only grow and learn from your experiences.We will summarize all the views and update the relevant Business Units within FNB.
Thanking you.
Regards
Robert Bodiba
FNB: Complaints Resolutions Manager
Good day Bianca,
Thank you for taking our call earlier today in relation to the previously logged complaint.
We appreciate your feedback as a valued client since we can only grow and learn from your experiences.We will summarize all the views and update the relevant Business Units within FNB.
Thanking you.
Regards
Robert Bodiba
FNB: Complaints Resolutions Manager
