FNB doesn't care about its loyal customers

<p>It is sad when loyality means nothing anymore. FND spends millions in advertiing how it care about it customers but when it comes to the crunch the truth is we are just a number to them. I have been with FNB for many years, currently on a Priemier status and qualify for a Private banker status but refuse to take it up and I am glad I did not. I have app**** for a home loan on the 12, with, Shaun Wessels. The service and feedback seems is shocking. I did not get feed back until I made the first enquiry, yet Nedbank, Standard Back and Absa approved my loan with better rates the FND with 3 days. FNB took a week and a half and eventually came back to me with the highest rate yet it is the bank that I deal with. I send in a complaint on the 20/06/17 and to date no one has called me. In this tough time when customer service is key, FNB is fine to loose business and customers? </p>