FNB DOES'NT CARE ABOUT CLIENT RELATIONSHIPS

<p>To whom it may concern </p> <p> </p> <p>I trust this is the last time i have to deal with fnb, last year 2016 i settled both my personal loan and credit card i received closure letters see attached i was promised by fnb consultants both from card and loan division that my credit status will be updated with the credit bureau Within 48hrs that was last year September to my suprise today i pulled out my credit profile fnb smart loan not written off, clearly i was told a lie by your consultants copied on this email that my credit profile will be updated. I am boiling with anger and distress i feel like FNB doesn't care about the negative inpact this is to my precious life. Your call centre is the worst ever i have nightmare thinking about the brand fnb i want no dealings at all with this bank. </p> <p> </p> <p>I would appreciate if ya'll can backdate my itc profile for all these months with the credit bureau, key word is back date not from today but from the date the settlement was received by the bank. </p> <p> </p> <p>I used to like the brand fnb however over the year your high standards as a bank have dropped, your call centre agents do not care, they have ZERO chill for customer services. </p> <p>Customer services reprents the heart of a brand in the hearts of it's customers, FNB you have broken my heart so many times....please fix this mess.</p> <p> </p>