FNB Does Nothing AGAIN

I am used to bad service from FNB, but now, this apparently means no service at all! <br> <br> No less than 5 times this year I have asked for my account to be moved to the R199 platinum bundled option. No less than 5 times, I have been told that I have been moved onto the bundled option. Except, I have not been moved at all.<br> <br> Each time I request to be moved, I mention that I have asked before and not been moved. <br> The response:<br> \Please be advised that your Pricing has now been changed to the Bundled Pricing. <br> You have both a Platinum Cheque Account and Platinum Credit Card your monthly account fee will be discounted to R199.00 and you no longer have to pay the eBucks monthly fee of R16.50 on your Platinum Credit Card to earn eBucks."<br> <br> ZERO apology for the previous times this wasnt done correctly. ZERO mention of the additional money that has been debited from my account for the past 10 months that I should get back. <br> <br> For those who are thinking of moving to FNB"