FNB does not want to speak to you!

I don't understand why FNB has decided to implement an exceptionally shoddy "automated" voice agent which serves as a gatekeeper before you can speak to an agent. Having to listen to FNB's disclaimers and endure the horrible automated voice agent wasted three minute and fourteen seconds of my airtime.

I pay FNB handsomely in bank charges as well as charges for every other product I consume, so I think of this being unacceptable service to subject a customer to.