VB
Vishunduth B
1 reviews | Active since Nov 2019
09 Nov 2019, 17:39
FNB does not want to replace my bank cards after an upgrade from Gold to Platinum account
I recently upgraded my FNB business account from Gold to Platinum and when I enquired about my new upgraded bank cards, I was told it is not possible to issue new cards as I already have the maximum number of cards issued. This is ridiculous as I should have been sent new Platinum cards the moment I was upgraded. Now I am paying higher bank fees but have no access to the upgraded facilities, eg slow lounge access, etc. I cannot believe that FNB is charging me for an upgrade without replacing my bank cards.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
11 Nov 2019, 08:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply11 Nov 2019, 08:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
VB
Vishunduth B's updateReviewer Update
11 Nov 2019, 08:58I received a call from FNB but the consultant could not hear me speak and put the phone down after 2 seconds. There is nothing wrong with my phone or the network and the consultant did not bother to call back. I tried calling back on the number but was directed to a general call centre and they could not assist.
VB
Vishunduth B's update11 Nov 2019, 08:58
Reviewer Update
I received a call from FNB but the consultant could not hear me speak and put the phone down after 2 seconds. There is nothing wrong with my phone or the network and the consultant did not bother to call back. I tried calling back on the number but was directed to a general call centre and they could not assist.