FNB DOES NOT WANT TO HELP. NOT LIVING UP TO THEIR MOTTO

I have complained previously about FNB's lack of communication towards its clients. It seems that they only respond when a complaint is made against them. The most recent correspondence, which was on October 19th, was with Tyrelle Brandt, who is the Complaints Resolution Representative for Personal and Private Core Banking. You would expect professional service from someone with such an impressive title. He wrote to me after my last complaint, and after I rep**** to him, I was flatly ignored. Very professional, I dare say.