1 reviews | Active since May 2013
FNB does NOT want to Help ME
I was registered under debt review, and finished my term last year April. My Debt Counsellors sent all the relevant information to the Bank to clear my name.
Receipt of the documents was sent, and so I thought my name was cleared. In the past week, inquiring on my profile/ID if my name was clear, it still shows on the Credit Department's system, that I am still under debt review. I am not able to apply for anything, and this because the Bank and whoever works for the relevant department is not doing their job.
I have spent 3+ hours in this past week, being transferred from one department to another, the one day it was literally 7 transfers to different departments, because every single consultant says they are not the correct person to speak to, and NO ONE is willing to assist and resolve this matter.
It has been a year and 5 months since the documents were sent, and I have sent those same documents myself, but YET my name is still not cleared.
Where is FNB's motto of "How Can We Help You"???? When NO ONE is willing to help, NO ONE can or wants to resolve the issue!!!! I have done everything required and asked for, but yet FNB fails me as a client.
I have received correspondence via email from FNB stating that according to them on the system I am no longer under Debt Review and my profile is clear. But yet, as I mentioned in my first review, there are conflicting results within FNB between departments. As one department shows my name is clear, and another department shows I am still listed under Debt Review.
And this is where the issue has been the whole time. Being transferred from one consultant to the next, one department to the next. With the main issue being with the Smart Device Department.
I app**** for a Smart Device, and according to them, and the Smart Device creditors department, I am still listed under debt review, and therefore I was declined again.
So this matter has NOT been resolved, and even with correspondence from FNB, there is still an issue which they have not sorted out, as this is still against my name.
I have received correspondence via email from FNB stating that according to them on the system I am no longer under Debt Review and my profile is clear. But yet, as I mentioned in my first review, there are conflicting results within FNB between departments. As one department shows my name is clear, and another department shows I am still listed under Debt Review.
And this is where the issue has been the whole time. Being transferred from one consultant to the next, one department to the next. With the main issue being with the Smart Device Department.
I app**** for a Smart Device, and according to them, and the Smart Device creditors department, I am still listed under debt review, and therefore I was declined again.
So this matter has NOT been resolved, and even with correspondence from FNB, there is still an issue which they have not sorted out, as this is still against my name.
This is now a 3rd post/review I am writing yet still to hear or receive any feedback or communication from FNB regarding my status which is incorrect on the system.
This original post/review was published on the 17th of September already, and it is absolutely shocking to see and experience how I am being treated as a Banking client of FNB.
I have proof from the NCR (NATIONAL CREDIT REGULATOR) and Transunion/ITC that my profile/ID/Name is clear and NOT under Debt Review, but yet FNB has done nothing to investigate and resolve the issue on their system between different departments.
I will repeat myself, that FNB's own Debt Review department shows I am NOT under debt review, but all other departments reflect that I still am? How is this possible, and what else should a person do to get an actual response and have a matter sorted out? To have to resort to making my personal matters public, for my Bank to respond!!!?? YOU SHOULD BE ASHAMED.
This is now a 3rd post/review I am writing yet still to hear or receive any feedback or communication from FNB regarding my status which is incorrect on the system.
This original post/review was published on the 17th of September already, and it is absolutely shocking to see and experience how I am being treated as a Banking client of FNB.
I have proof from the NCR (NATIONAL CREDIT REGULATOR) and Transunion/ITC that my profile/ID/Name is clear and NOT under Debt Review, but yet FNB has done nothing to investigate and resolve the issue on their system between different departments.
I will repeat myself, that FNB's own Debt Review department shows I am NOT under debt review, but all other departments reflect that I still am? How is this possible, and what else should a person do to get an actual response and have a matter sorted out? To have to resort to making my personal matters public, for my Bank to respond!!!?? YOU SHOULD BE ASHAMED.