1 reviews | Active since Aug 2014
Fnb does not want to assist
I sent my application to fnb homeloans for a term review via fax and email but every time I want to inquire about my application no one can assist me or knows about my application but I every time I received an email confirmation that it was received and the fax also shows it goes threw
I can not understand How faxes and emails just disappeared my reference nr 799695
Good day wpshaun,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day wpshaun,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)