FNB DOES NOT WANT ME TO ACCESS MY OWN MONEY

Dear FNB Customer Service Team

I am writing to formally lodge a complaint concerning my wife's FNB credit card account. About two weeks ago, she mistakenly made a payment of R10,000, into her credit card account which we tried to transfer back. Despite this, the funds have not been accessible in her credit card facility, severely impacting our financial flexibility.

We were told That she needed to order a new card and activate it. Only then will she have access to the funds and be able to transfer it back to her cheque account today. We have activated and got a new card and still the funds are inaccessible. Can someone please assist us urgently?

We have contacted your customer service multiple times without receiving a satisfactory resolution.

I kindly request immediate attention to this matter and prompt restoration of the funds to her credit card facility. As a previous employee of the First Rand Group. This is very disappointing. That we don't have access to our own money for 2 weeks is and sad reality. Meantime u earning interest on my wifes funds while we wait for your resolution

Thank you for your urgent attention to this matter.

Have u any idea what this does for a teacher and middle class ppl stressful this is we are running on fumes because your process is flawed

Sincerely, Zubair Ebrahim and Sajidah Motara

Client *** Husband ***