FNB does not want home loans approved!!!

FNB does not want home loans approved - this is unacceptable and concerning!!

I am very unhappy with this situation!! We are selling our home (that is, with a bond currently with FNB). The purchaser is also with FNB and has numerous accounts with FNB.

The evaluation person came out and evaluated the property for WAY less than what we, the estate agent, & purchaser feel it's worth (it's actually in perfect condition/move-in condition / prime spot)

I myself, as the current owner, called the person who came out to evaluate the house and asked him how he came to this amount, and he was not very helpful and very unprofessional. He told me that I can escalate this with FNB, and it will not make a difference. He kept on referring to houses in the area, and that he has been staying in this area for a long time, so he feels that it's not worth the price, etc. (I feel like this is Bias behavior)

We are NOW very unhappy with FNB - they have NOW ****ed off 2 current clients!!!

I ask that FNB look into this matter ASAP, as we will not be taking another home loan with FNB very soon due to this experience. The purchaser also did not go to any other bank than FNB to apply for his bond, as he believes it's the best bank for him (clearly not)

Your urgency in this matter will be appreciated.