FNB does not value communication

This i wake up trying to use my FNB app to transact and it gives me an error. Telling me that I have reached my limit. I went back in to check my limits on the app and I realize that I could not reached my limit. I send a chat on the app they tell me my account is frozen. When I ask why they tell me that it is because FNB required me to update my SARS info. I go through my phone for any communication from SARS and I find nothing no sms or email from SARS. The worst part is no a single person from FNB makes sure that they successfully contact me to inform me that my account is frozen. Imagine the embarrassment of borrowing money to get to work and back on the very day that I got paid. I could not buy my kids the treats they asked of me all because no one from FNB bothered to inform me that my account is frozen for a reason which I think FNB had no right as they are not SARS and SARS has not even made contact with me.