NF
Neville F

1 reviews | Active since Dec 2010

16 Feb 2015, 20:56

FNB DOES NOT UPDATE TransUnion for 1YEAR & 5Months

I took a temporary loan once at a FNB ATM in Sept 2013<br> Today my Transunion report still reflects that I am paying a exorbitant monthly amount via installment to FNB for this Temporary Loan. It shows that I have an opening balance of R2 260.00 whilst my monthly installment is R2 206.00 Not only does the mathematics not add up, which is VERY CONCERNING for a bank, but Transunion also reflects that they have not received an UPDATE on this loan from FNB since September 2013.<br> <br> THIS DRASTICALLY AFFECTS MY CREDIT RATING & SCORING ESPECIALLY - THANX FNB FOR CAUSING MY LIFE TO BE HELL!!<br> Cant get Vehicle Finance, Cant even get a ****en cellphone contract from Vodacom becuase my profile shows so many debt and monthly installments in my name! My credit card account was paid in full & settled in January, yet on 16 Feb Transunion has still not heard from you since December 2014... You've seriously disappointed, *****ed up and got yourself under the watchful eye of the ombud. Do your job please?<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Feb 2015, 09:10
Official
Hello NevilleF,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 625684.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)