FNB does not take their customers serious

FNB has started being a problem, I have being trying to get hold of fnb life for the past 3 weeks and it's just not happening, 10 minutes wait on the line, everytime I make a call, no response to the emails, the secure chats people take their time to respond as well. I have contacted them since last year May to move my pension to them and guess what it hasn't been done, I have to make follow-ups and all I get is, we are still busy. There is so much going on.