FNB does not take ***** seriously

Be careful with your virtual card from FNB, I was a victim of ***** through this card on the 28th of February 2024, two transactions were made..my account was cleaned out, I immediately contacted the FNB ***** team to assist I was told the process takes 7/14 working days I followed up on the 8th day and was told the same waiting period then contacted them again on the 15th day which was the 20th of march 2024, ONLY then the matter was escalated and on the 22nd of March I received feedback that the bank won’t refund clearly the security is not tight and their system cannot detect a legitimate and *****ulent activity. Because “The card was linked to the *****ulent device on 11 January 2024 and authorised with OTP/smartincontact” that was the response from them…which device ? I don’t know they did not even share the details. In other words it’s none of the bank’s business that my account got compromised and money was lost, so I must live with it. I am ****ed because I have been with this bank for 8 years and this is the first incident to happen and the service I’m getting is a middle finger on my face. FNB YOU ARE THE WORST !!!