FNB does not take ***** seriously

I woke up to find instances of ***** on my credit card and reported this to my banker around 8am whom in turn raised this with FNB *****.

Fast forward to 3pm, when I receive a call from some agent asking me questions which FNB already has the answers to, and then tells me that he will now transfer me to the ***** division to create a case.

This is 7 hours after I believed the case was already logged.

FNB showing once again what fantastic service they provide to their clients.