FNB DOES NOT TAKE ACCOUNTABILITY FOR ACCOUNTS BEING HACKED

As per your attached letter, FNB does not take accountability for the ********** transaction on my debit order account dated the 17 February 2023 claiming that the money was removed from my account using a secure login.

1. If FNB does not take liability for this transaction, why was the fee for no funds being available and the replacement card fee refunded to me…this should not be the case as the money was removed from my account on a secure login. 2. How was R1922.60 deducted from an account that has a zero balance, how would this be possible? 3. To test my account, I tried to make a purchase of about R220 on the 14 March 2023 using my debit card. This was at Woolworths Ferndale(Gauteng) but my card declined for the purchase amount of R220 but it went through on the 17 February 2023 for the amount R1922.60, how would this be possible.

I urgently request feedback to the 3 points listed above in order to forward this matter through to the ombudsman for banking services.