FNB does NOT supply recordings on request

21 October 2020 I sent an email with regards to Life Cover I took out with FNB. FNB phoned me only 1 week later and in that call I requested the a copy of the original recording when I took the cover, as it seems that what I took out then does not correspond with what I currently have on the cover..... and then the waiting/calling/emailing game began!

On all the calls I made to FNB, the phones kept cutting the calls short, as they are “working from home” and calls are list in transfers.

10 emails, 4+ hours on the phone, 5 departments and almost a month later and I still do not have the recording!

If it is such a hassle just to get a recording, what is it going to be like when I need to submit a claim against the cover.

And the “client care” department only send a email (if you are lucky) that they received the query and will get back to you...but that is it!

Listed are just some of the reference numbers.

FNB Life is wrecking FNB’s credibility!