FNB does not respond or care about consumers complaints

Are you ever going to respond to my complaint? I received a response on the 13th November stating that you respond within 5 business days today is the 5th of December still waiting. Is this how you value your customers?

Dear Customer,

Your feedback is important to us.

Complaint ***NF has been sent to the relevant Service Department.

We are committed to addressing your matter within 5 business days.

Should you need to follow up on your matter, please call ***.

Regards, FNB