FNB does not resolve customer issues

I laid a complaint on the 27/02, till to date i have not heard a word from FNB. they only rep**** to the hellopeter post as below. This is not the first time fnb is doing this and i'm really annoyed and disappointed. Their slogan means nothing to them, it should be *How can we NOT HELP you* its time to chnage banks, after 13 years of being loyal. People must think twice before entering fnb's door to open accounts :( :( :(<br> <br> <br> Hello sylvi,<br> <br> Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. <br> <br> A formal complaint has been logged on your behalf and the reference number is 634191. <br> <br> Regards <br> Complaints Resolution <br> Melinda Duvenhage<br> Email address: [Email Removed]<br> Tel number: *** (option one)