FNB does not require new clients

It seems to be that FNB does not require new clients as their service is extremely bad. I app**** online for a business account and have uploaded all the required documentation however no one communicates with me. The best communication i have had was with the FNB automated email. I even requested to be called back a few days ago but my request seems to of been overlooked. Anyway if the service level is this poor before becoming an FNB customer....I'm sure glad i have not opened the account with FNB. Really looking forward to the other banking institutes and i'm certain they know about customer service. With regards to this, i would like my application to be withdrawn.