1 reviews | Active since Feb 2013
FNB does not reply to reasonable request from clients
I settled my credit card and all I want is a letter to say it is paid up, or proof of payment on a FNB letterhead. I am in the process of making a big purchase and require this letter. I requested it 2 weeks ago and it was apparently logged as an urgent but nothing was done. I have spent my time and money trying to contact FNB and every time I can get sent to a new person and everyone quotes me 14 days or 3 to 5 days. I am now on the phone for over 30 min and still it seems FNB is unable to assist. What kind of service is this, definitely not a customer focused culture.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)