FNB does not remove accounts from the credit bureau after it has been closed

This bank has not removed a paid off loan from my credit report since July 2019 despite my many requests for them to do so. This account which does not exist is affecting my credit score and they just could not care! Now I am here hoping that they will realize the seriousness of the matter and actually take action. I am hating FNB more and more. You disgust me!!!