FNB DOES NOT PROVIDE GOOD SERVICE

Worst service ever, DONT BANK WITH FNB! App service is the most frustrating experience ever, if you lodge a query you have to copy and paste it at least another 3 times into the query to get a response as the automated services and consultants keeps on transferring the query. I have now struggled for 7 months with KYC compliance, all documents submitted then FNB keeps on asking for the same documents over and over again, last phone call with FNB KYC it became clear they did not even bother reading the documents to confirm. *** call with FNB consultant resulted in nothing as consulted refused to provide her email address so I can follow up. Name of consultant Mrs. Gabie Mbuli and her supervisor Mr. Luvo Luvo promised to call back the same day, despite all the promises and undertakings no call was received to this day! I have been banking with FNB for almost 14 years and intend to move my business banking, personal banking already moved to a better bank!