FNB DOES NOT PROTECT OUR MONIES-WE NEED A SOLUTION TO THIS

I Went to FNB on sat 20/7 to report ***** on my credit card, I was by trade route mall Lenasia, spoke to a woman called Nkanyezi Lima explaining the situation what is happening on my card, She went on about my debit card not listening about my credit being used not by me. I wish the bank could've listened to our conversation but nothing was done. I was on the phone with the credit card division by Fnb on the line for 30min. Anthony was very professional and took him 5 min to sort my query out. from the 18-20th Google play deducted R1409.94, hoping this will be solved asap, 2 weeks ago I had a problem with my debit card as well. Ref NR: ICF 2019/918157. it is time that FNB finds a solution to protect this from happening, as amounts is being deducted out of my bank acc without my consent and I am broke every time!!!!!!