FNB does not prevent *****

I have been asking my private banker since the beginning to ensure that I have a zero limit on all my purchases, cards, online, etc. Meaning that before any purchase is made, I need to verify it, either with a PIN or an online verification (two-step verification)

This was never done properly. It happened so many times that I used my card without a PIN or that online transactions went through without two-step verification. Every time I would ask my banker again, 'Please ensure this does not happen.'

And now, exactly what I was trying to avoid, happened. There is a *****ulent Amazon charge on my account that happened at half one in the morning... When I was sound asleep in my bed... Now, I need to go through a process to report this and reverse the transaction, among other things, because the bank that is supposed to protect me failed to do so, despite my repeated requests to implement a security feature that would have prevented this.

And off course, they are going to charge me fees to get a new card...