FNB does not own up to their mistakes and dont care how cistomers gets inconvenienced

FNB inconvenience consumers because the consultants do not pay attention to detail. 1. The church account was set up incorrectly when opened and Bank can't fix it. The card has expired, they cant replace it, one of the signatories has passed on. The remaining 2 signatories have been going to bank to try to replace the deceased, bank cant help. The Church need to pay for obligations, we cant. We are not allowed to withdraw, we are not allowed to amend signatories. The story change from one consultant to the other.