FNB DOES NOT NO WHAT CUSTOMER SERVICE MEANS

On Sunday the 19th of November at 3.18 I booked tickets for Cinderella on Ice on a website called Viagogo this website just came up out of the blue while I was searching for a suitable search site. The price that I was quoted for 2 tickets was R822 after I made my payment the statement came up on the screen quoting the price in pounds R122.26 which amounts to R2368.51. I immediately tried to cancel the payment but could not do it. I suspected ***** and a **** and then wrote a letter to FNB asking them to reverse my payment. On the Monday morning I went to FNB at Springs Mall told them the story at that stage the money was still in the bank and I asked them to please reverse the payment the bank then wrote a letter asking the Bank to reverse my money. The Monday and the Tuesday the money was still lying in my bank account and everyday I was sending letters to ********** Of the numerous letters I wrote I only had once a answer from customer service sending me a form that had to be filled in. In that time I still didn't received any tickets but on the Friday the tickets were send then only did I know my seat and row number the worst tickets ever third row from the back upstairs and the ticket price was R240 a ticket. I then realised that FNB had paid out the money after numerous request from me not to pay out the money after all it is my money it doesn't belong to the bank nor to these **********. I don't understand why its so difficult to reverse money if its what you have asked for they had all the proof that it was ***** and a **** they kept the money for 2 days and then paid it out, not even contacting me to tell me that the money was paid. I went to FNB at the Springs Mall and showed them all my letters plus the tickets and nothing happened the bank send me a sms after 3 days saying that I must take it up with the merchant for refund and cancel dealings but the issue is with the bank after I requested a reversal of funds they went and paid it out. I complained again to FNB at Springs Mall and up to today I haven't heard anything from them. I do not no why they have ********** the people working there are useless and untrained.