FNB does not live up to Private Wealth Client account services

1. During the pandemic I app**** for a Covid Loan with FNB totaling to roughly R650 pm x 60 months. 2 weeks ago I contacted my Private Wealth Banker to request an increase on my COVID Loan from R650 to R2500pm. Apparently the bank does not accept a request to pay back more per month on this COVID loan. Never in my life have a heard of a bank saying no to customers wanting to pay more than 3 times their monthly premium.

2. I also requested that my RCP loan be increased from R3044 to R5000pm ( also not possible )- I am also unable to decrease or view any detailed balances on this account from my internet banking or banking APP

Since i upgraded my account from Premium banking to Private banking to Private wealth it has been a constant struggle to get anything done. A simple thing to get a Debit order date and amount changed turns into a 2 week long back and forth email escapade.

Why do i pay a R400pm fee if it still takes me 2 weeks to wait for simple requests to be processed. I am in China and this is why I upgraded to this account, to make my life simpler. Seeing as I cannot call and there is a time delay I thought that this would be better. Big mistake.

I would like someone to call me to get this sorted as soon as possible please.

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