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Priyanka N

1 reviews | Active since Jul 2020

25 Jul 2022, 08:12

FNB does not live up to being the superior ranking bank.

Initially I joined FNB because they advertised themselves as an excellent financial institution but I have not experienced this personally. Today I tried to pay for my petrol via FNB pay and each time I put my pin in, it said incorrect pin although I used the same pin to pay for the petrol with separate transactions. When I went onto the system to view my pin, it said system unavailable. I keep getting this message when I use the app and can't even buy electricity. When I try to contact the banker to assist with my home loan they fail to honour arrangements to discuss. The agents on the app are unresponsive and unhelpful and to make it worse, I see that FNB does not reply to these reviews. Clearly they are not living up to being a superior bank. I am going to swap my home loan and all other products over to ABSA who I still bank with because FNB is not giving me any joy at the moment. I think that another bank will be a better option as my preferred bank.

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Replies (2)
PN
Priyanka N's update26 Jul 2022, 08:41
Reviewer Update
Still dissatisfied with FNB. I still cannot view my pin online or buy electricity. Yesterday I just received a message from FNB to say they investigated and my pin was incorrect. I literally said in this review that the machine kept saying incorrect pin but I inserted the pin I use on a daily basis and that I used to make the final card transaction and that it worked for the physical card and not the virtual FNB pay option. Receiving an email to tell me what I already know is unhelpful and insulting. FNB must think that I am not sure of what I did but there is clearly an issue with the system because it makes no sense that the same pin would work for the actual card.
PN
Priyanka N's update28 Jul 2022, 12:38
Reviewer Update
FNB, ABSA bank has requested my documentation and will be proceeding with the switch. Your Home Loans department has not contacted me, further reinforcing the poor service I am receiving from your agents. If you want me to stay a client with you then contact me otherwise I will be swapping back to ABSA, closing my FNB tax free savings, savings account, cheque account, unit trust account and home loan account.