MS
Malekgotla S
1 reviews | Active since Jul 2016
02 Jan 2019, 06:26
FNB does not live to its slogan “How can we help you”
I sent an email last year around beginning December 2018 regarding two Easy accounts that appear on my FNB banking app. I am confused by why I have two of the same accounts when i opened only one. I needed and still need clarity on that matter.
To this date, I still have not received any feedback
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Jan 2019, 11:21Good Day Mrs Shaibo,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply02 Jan 2019, 11:21
Official
Good Day Mrs Shaibo,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***