WD
Wayne D

1 reviews | Active since Jul 2016

27 Jul 2016, 09:22

FNB does not know what Customer service means,very dissapointing

<p>My Husband and i have received such bad service from FNB ,we will never recomend them to anyone ,after calling after them ,emailing and sending all documents to the relevent people they still declined us for our loan due to no documents received,that is just bull as everything has been sent to them and after 2 months of back and forth ,spending our money to communicate with fnb we have received up until today no communication from them ,nothing ,We have been such loyal clients for 10 years and receive sevice like this is really leaving us with regret for ever putting our trust in FNB .</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2016, 10:30
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 976481.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)