WM
Willem M
1 reviews | Active since May 2019
13 May 2019, 13:53
FNB does not know what a One Account is
After speaking to personal bakers and home loan consultants these people can still not assist me with a copy of my bond and one account contract. They do not understand that what a one account is. can some please assist them or train them or fire them. I have this 1 last peace of business to complete with FNB then I will not be your customer any longer and I will make sure that all my friends understand the standard of your service. I have spend more than 2 hours on the phone and no joy,
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FNB (First National Bank)'s replyOfficial
13 May 2019, 16:29Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 May 2019, 16:29
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***