1 reviews | Active since Oct 2017
FNB does not know their own policies and terms and conditions on certain services!!!!
Still no feedback received from FNB!
I am disputing an amount on my account; the one agent advised that I have to pay a fee to retrieve the voucher -which I do not agree with; what if it is *****?! and another agent is advising that you only pay the fee once the voucher has been retrieved and you are liable for the transaction - which I can understand and completely agree with.
The staff at FNB does not even know what the actual process is, so how am I supposed to trust them with my accounts / money!! This is appalling!! When am I going to get feedback? Reliable feedback and not guessing among themselves?
As soon as this mess is sorted, I will rather cancel all accounts with FNB and rather go with another bank!
Good day Carike Wessels,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Carike Wessels,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)