FNB does NOT help you!

I have been trying for hours to get some kind of help from FNB, short of jumping in the car and driving to a branch. They don't respond to messages on the secure chat in the app, they don't respond to Facebook messages, they don't answer their phones and if they do, they say there are no agents available. I'm now left with Hello Peter to get their attention and hopefully get some help too! I've been withdrawing funds from my PayPal into my FNB account for a year now, once the initial set up was done, it was relatively easy to withdraw every week. I receive funds every Monday like clockwork, I do a withdrawal on the same day and I get paid on the Wednesday every week without fail, even with a public holiday in between. I've never been in a situation where the holiday has fallen on a Wednesday so I had prepared myself to not have the funds available on Wednesday like normal and expected it by the Thursday. With that being said, my transaction was done on Monday the 14th, it is now Friday the 18th and my transaction is STILL pending. There has been 0 communication from FNB regarding the delay, so I'm assuming that there isn't some important problem that I should be informed of and it is impossible to get a hold of anybody to assist! "How can we help you?" is just a big **** because they don't help and don't even try to. I need someone to contact me immediately to give me answers and get this resolved!!!