FNB does not help their clients and you pay for their mistakes

Never have I ever experienced client service from a bank where I need to call every day for a month now as well as pay for cards that FNB ordered incorrectly. I received wrong cards from their side and now have to pay for the cards even though it was their mistake. I have used more than a R1,000 airtime calling them trying to fix their mistakes and still I have not been able to resolve their mistake. Today I called them again and I have currently been held on the line for more than an hour and the last time someone spoke to me 50 minutes ago. Thid is the most pathetic client service I have ever received or experienced.