FNB does not fix home insurance issue.

I bought a property at the beginning of 2014, I arranged with FNB, the bond holder, that I will be using my own insurance for the property. A year and half later I realised that neither FNB nor their insurer Outsurance cancelled my policy and was deducting the yearly payment on my bond.<br> I contacted them to cancel and repay my premiums for the past year and a half in full as I had full cover with another insurer since the inception of my bond.<br> They only repaid the pro rata payments for 2015 up until June, which amounted to R1750.00, I have contacted them on two occasions after that to get the rest of the premiums for 2014 paid back, this is over R4000.00, I have sent them proof from my current insurer that I had insurance since the starting date of my bond. They refuse to come back to me , they keep sending me sms's after my calls stating that the issue has been dealt with.<br> This issue is far from resolved in my opinion.<br>