FNB does not deserve to use the slogan "how can we help you"!

FNB should change their slogan from "how can we help you" to "how can we make your problems infinitely worse by shunting you from pillar to post, department to department, automated answering service to automated answering service..."

I've been a loyal customer of FNB's for over 10 years and I'm incredibly frustrated that their call centre (even that of Premier Banking) can never assist me efficiently, but rather guarantees that I will be consumed by endless red tape until I just give up.

I received a very phishy KYC email and, in attempting to query it, I've been sent from the ***** department to the premier banking department to the KYC department to the home loans department and I STILL have no proper confirmation on whether a) the email sent to me was legitimate or b) if the docs requested are even outstanding. The email was poorly written and the email address doesn't seem real (no one I have spoken with at FNB thus far knows that address). I am worried I've been a victim of the Experion data breach and now my information is being phished!

I am tired of being directed back to the useless call centre, where I have to listen to automated voices talking ******* (burning up my airtime), inputting my ID number or card number 10 times, having to listen to a dozen options before I can even try figure out the correct one, thereafter only finding out AGAIN that I've reached the wrong person and must start again. Even when I ask, no one can even provide me with a direct line to the right person to help me.

THIS IS THE MOST INFURIATING CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. I may as well be dealing with a government department, or just go back to Standard Bank! This is not acceptable and should NOT be case when I am supposedly a Premier client of a high profile bank like FNB.