FNB does not deliver on their promises!

i sent a complaint through hello peter on the 2nd jan after having no luck via a telephonic complaint, they said they would get back to me in 2 weeks about a refund and now its over a month and still i have recieved no feedback on my complaint i phone on a weekly basis asking for someone in management to which im told they will escelate the complaint to managment and get someone to call me STILL WAITING!!!! ontop of my origional complaint about bank charges i get told by a gentleman who phoned me about my complaint that i am also been charged an additional R16 a month for \a deposit of R80 to virgin active"THIS IS A DEBIT ORDER!!!! funny that they dont know the difference between a debit order and a deposit so now i want a refund of all those bank charges 2 including the ones i origionally complained about!!! will definetly be taking my business somewhere else! ill rather be a steve then be messed around by a bank that has a serious lack of customer support and service """