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kN
kovin N

1 reviews | Active since Mar 2013

06 Jun 2018, 11:30

FNB DOES NOT DELIVER

i have requested the downgrade of my account AND CREDIT CARDmore than 3 weeks ago i get a call last week saying it would be done yet nothings being done is FNB just trying to make more money by delaying the process as i was basically pushed into accepting the upgrade to see no benefit to me at all please downgrade immediately

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 12:00
Official

Good day Kovin,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Credit Cards who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

kN
kovin N's update08 Jun 2018, 08:28
Reviewer Update
I HAVE RECEIVED CALLS AND TOLD IT MOVED TO THE TOP OF THE PRIORITY LIST BUT STILL SWEET ***OL !!!!!!!! NOW WHO WILL PAY FOR HAVING A CC AND CHEQUE ACCOUNT OUT OF THE BUNDLE DEAL OR IS THIS A WAY TO MAKE MORE MONEY????????
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2018, 13:25
Official

Good day Kovin,

Thank you for your posting.

I have referred your comments to FNB Credit Card who had confirmed that the matter is currently receiving urgent attention.

They have advised that they had been in contact with you.

I do apologise for the delay and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)